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  Stupid tech support tricks: IT calls of shame

  Working in tech support is a bit like teaching preschool: You're an educator who provides reassurance in troubling times. You share knowledge and help others overcome their obstacles. And some days, it feels like all you hear is screaming, crying, and incoherent babble.

  By JR Raphael | 09 April, 2012 20:04

  Tags: american express, Computer Hardware, Information Technology Careers, IT jobs, Misadventures, networking, peripherals, printers, Technology Business, Technology Consulting, tech support

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  12 effective habits of indispensible IT pros

  How do you keep your job -- or get a better one -- in an era when hiring is in a freeze and budgets are perpetually squeezed? Follow these 12 maxims and find out.

  By Dan Tynan | 17 January, 2012 22:08

  Tags: Information Technology Careers, IT jobs, it management, it strategy, IT training, Technology Business, Technology Consulting

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  A consultant responds to '7 dirty consultant tricks'

  With more than 30 years in technology consulting, I feel I can safely make a few observations about the field. The first is, alas, I'm growing old with the industry. The second is that I've had quite a lot of experience with customer/consulting relationships over the years, both good and bad, from my early days in statistical consulting to my current position in professional services management at OpenBI.

  By Steve Miller | 04 May, 2011 00:05

  Tags: applications, business intelligence, Information Technology Careers, IT jobs, it management, software, Technology Business, Technology Consulting, The Industry Standard

Whitepapers about Technology Consulting

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  Mattson Technology | Webcast

  Matthew Hough, Global Director of IT for Mattson Technology, made the switch from Microsoft Exchange to Google Apps for his 500-person company. With offices on 3 continents, Mattson Technology designs, manufactures, and markets the semiconductor wafer processing equipment used to make integrated circuits. Google Apps has changed the way Mattson does business and enabled IT to turn off six servers. The company has also saved over 70% in total costs compared to Microsoft Exchange. 

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  Cheap can cost your government agency dearly