The view from the top of IT with TechWorld Editor Rohan Pearce
New Australian telco Yatango Mobile is betting on social networking integration and a high-level of user control over spend to differentiate itself in the crowded mobile virtual network operator (MVNO) space.
By Rohan Pearce | 12 February, 2013 12:30
For telecommunications companies everywhere, the future has "catch-22" written all over it. Network operators face disintermediation of their customer relationships and commoditization of voice and data services, while at the same time they are called upon to invest significantly in deploying new network technologies to meet exploding bandwidth demands and QoS requirements. Simultaneously, network operators face changing market dynamics and a host of new competitors.
By Bob Ackerman, founder and managing director, Allegis Capital | 11 December, 2012 21:20
Vodafone Hutchison Australia (VHA) recently announced its plans to improve its customer service and support after its poor performance in this area over the financial year.
By Rebecca Merrett | 09 November, 2011 17:43