unified communications

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  • Inside Cisco’s Sydney data and technical support centre

    Inside Cisco’s Sydney data and technical support centre

    Networking giant Cisco Systems has a secret gem hidden within its global operations – a $120 million technical assistance centre (TAC) in the northern Sydney suburb of Chatswood. One of only four such centres in the world, the Sydney TAC handles Cisco’s customer support load for six hours of every day. The Sydney location also has a data centre which is used for development, problem solving and interoperability testing. The data centre is the first in Australia to demonstrate Cisco’s entrance into the server space - the Unified Computing System.

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  • 5 steps to transform support services

    <em>This vendor-written tech primer has been edited by Network World to eliminate product promotion, but readers should note it will likely favor the submitter's approach.</em>

  • The ABCs of VoIP

    Given the importance of telephone systems, refreshing the technology can be daunting. However, for small and midsized businesses who consider upgrading from a PBX to VoIP, the benefits are clear and, with proper planning, the implementation is not very frightening. Consider these three steps:

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