The view from the top of IT with TechWorld Editor Rohan Pearce
Skype's Web-based management tool Manager for businesses is now available in over 170 countries and for all subscriptions, allowing companies to centrally control their usage of the service.
By Mikael Ricknäs | 07 May, 2013 10:45
Microsoft is rolling Skype in with its free Outlook.com email service, giving customers the ability to fire up VoIP calls directly from their mail inbox.
By Tim Greene | 30 April, 2013 14:08
Google is hoping to make it easier for developers to integrate SMS or voice communications in applications running on the company's App Engine platform.
By Mikael Ricknäs | 03 April, 2013 11:32
The French Telecommunications and Posts Regulator, ARCEP, has referred Skype to the Paris public prosecutor, asking it to investigate whether Skype has failed to comply with an obligation to register as a telecommunications operator. Registered operators must provide emergency calling services and allow for lawful interception of communications.
By Peter Sayer | 12 March, 2013 16:14
We're at an awkward stage as the age of network-streamed multimedia matures. Broadband and cell providers have only recently realized the public's enormous appetite for streaming video, VoIP, and the combination of both.
By Jon L. Jacobi | 10 December, 2010 02:33
Given the importance of telephone systems, refreshing the technology can be daunting. However, for small and midsized businesses who consider upgrading from a PBX to VoIP, the benefits are clear and, with proper planning, the implementation is not very frightening. Consider these three steps:
By Sheena Finnegan, Cisco Presales Engineer, CDW | 30 September, 2010 08:17
Smartphone vendors will rely on upgrades such as full-HD screens and more powerful yet more frugal processors to entice customers to buy new phones in 2013.
By Mikael Ricknäs | 10 December, 2012 20:51
It's a rare week indeed that doesn't see the emergence of some fresh news of Android's ascendance, but lately the evidence has been coming particularly fast and furious, suggesting that there really is no stopping the mobile platform--at least not anytime soon.
By Katherine Noyes | 23 February, 2011 06:24
Intel has been on a buying binge lately. Just two weeks ago the world's largest chip maker agreed to acquire security vendor McAfee for $7.68 billion, and today it announced plans to buy Infineon Technologies' Wireless Solutions (WLS) division for $1.4 billion.
By Jeff Bertolucci | 31 August, 2010 08:18
Google's new Gmail calling may be a great way for consumers to make free and low-cost voice calls, but the service isn't quite ready for business customers using Google Apps, the search giant's suite of cloud-based productivity programs.
By Jeff Bertolucci | 26 August, 2010 08:26
The swings of a baseball batter, a golfer and a tennis player have many differences. However, top performers in all these sports share one core trait — a great follow-through. They maintain focus after contact to keep the ball on a trajectory toward obtaining the result they want, whether it is speed, power, distance, finesse or some combination of those. When businesses deploy a new communications solution, they often take a very big swing as well. That solution is a major capital investment, and it needs to work properly to avoid damaging operational efficiency or customer service. Ultimately, there will be a reckoning as to whether the benefits are worth the cost.