The view from the top of IT with TechWorld Editor Rohan Pearce
Regardless of where you sit on the privacy vs. security spectrum regarding the controversy over the NSA collecting telephony metadata for millions of phone calls, the situation has made one thing clear: telephony metadata can be valuable. In fact, now is a good time to evaluate (or create) a system for internally gathering and making the most out of this important, but often overlooked information source.
By Keith Nealon, president and general manager of the cloud division of ShoreTel | 17 September, 2013 20:26
While many enterprises have transitioned to SIP trunking as they adopt Voice over IP (VoIP), many are hesitant to migrate their contact centers away from the Public Switched Telephone Network (PSTN) due to concerns about quality and reliability. But SIP trunking has evolved, and new capabilities have emerged that offer value and options that are not possible with legacy PSTN connections.
By Charles Studt, vice president of product management, IntelePeer | 11 September, 2013 22:25
The hacker group calling itself the Syrian Electronic Army (SEA) broke into the customer support website for Viber, an instant messaging and Voice-over-Internet-Protocol (VoIP) application available for both mobile and desktop operating systems.
By Lucian Constantin | 24 July, 2013 12:43
Cisco Systems released a security patch for its Unified Communications Manager (Unified CM) enterprise telephony product in order to mitigate an attack that could allow hackers to take full control of the systems. The company also patched denial-of-service vulnerabilities in its Intrusion Prevention System software.
By Lucian Constantin | 18 July, 2013 13:59
We're at an awkward stage as the age of network-streamed multimedia matures. Broadband and cell providers have only recently realized the public's enormous appetite for streaming video, VoIP, and the combination of both.
By Jon L. Jacobi | 10 December, 2010 02:33
Given the importance of telephone systems, refreshing the technology can be daunting. However, for small and midsized businesses who consider upgrading from a PBX to VoIP, the benefits are clear and, with proper planning, the implementation is not very frightening. Consider these three steps:
By Sheena Finnegan, Cisco Presales Engineer, CDW | 30 September, 2010 08:17
LTE is simultaneously being pushed forward on several fronts, and the result for users will be faster networks, better coverage and the ability to access networks while travelling abroad.
By Mikael Ricknäs | 28 June, 2013 10:37
Smartphone vendors will rely on upgrades such as full-HD screens and more powerful yet more frugal processors to entice customers to buy new phones in 2013.
By Mikael Ricknäs | 10 December, 2012 20:51
It's a rare week indeed that doesn't see the emergence of some fresh news of Android's ascendance, but lately the evidence has been coming particularly fast and furious, suggesting that there really is no stopping the mobile platform--at least not anytime soon.
By Katherine Noyes | 23 February, 2011 06:24
Intel has been on a buying binge lately. Just two weeks ago the world's largest chip maker agreed to acquire security vendor McAfee for $7.68 billion, and today it announced plans to buy Infineon Technologies' Wireless Solutions (WLS) division for $1.4 billion.
By Jeff Bertolucci | 31 August, 2010 08:18
While corporations are issuing a growing array of wireless devices into the workplace, employees, partners and guests are also bringing in personal smartphones, tablets and laptops and expect to be able to connect them to the network seamlessly. Find out how your organisations can deliver high-performance applications, anywhere, on any device and over any access media.