TalkingTech
The view from the top of IT with TechWorld Editor Rohan Pearce
News about Zappos
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Zappos data breach response a good idea or just panic mode?
In acknowledging a data breach in which information related to as many as 24 million customers was stolen, online shoe and clothing retailer Zappos has taken assertive steps, including compelling customers to change passwords, plus temporarily foregoing 800-number phone service in an effort to redeploy customer-service representatives to respond to customer email.
By Ellen Messmer | 18 January, 2012 07:29
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Online retailers turn to social networks for holiday profits
Buying things has always been social.
By Sharon Gaudin | 17 December, 2011 04:55
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