TalkingTech
The view from the top of IT with TechWorld Editor Rohan Pearce
News about Zendesk
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Salesforce.com launches Desk.com help-desk service
Salesforce.com on Tuesday unveiled a new SaaS (software as a service) help-desk application called Desk.com that can reach end users through social networks like Facebook and Twitter.
By Chris Kanaracus | 31 January, 2012 16:09
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Successful tech startups offer IT tips for CIOs
Successful technology startups are usually keen to draw attention to their hot products, not to their internal use of IT. But companies such as Groupon, Box.net, Zendesk and SlideShare can offer CIOs lessons from what they've accomplished with limited resources, a blank slate for IT infrastructure and their finger on the pulse of the latest IT tools and services.
By Juan Carlos Perez | 25 April, 2011 14:08
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Zendesk tightens help desk app integration with Twitter
Zendesk has further integrated its Web-hosted help desk application with Twitter, making it possible for customer service agents to monitor Twitter posts and act on them from within the Zendesk interface.
By Juan Carlos Perez | 19 November, 2010 04:35
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