The view from the top of IT with TechWorld Editor Rohan Pearce
Global CRM (customer relationship management) revenue grew 12.5 percent last year to US$18 billion, a rate three times that of all enterprise software segments on average, as companies look to acquire more business and serve existing customers better, according to a new Gartner report.
By Chris Kanaracus | 29 April, 2013 17:52
Zoho continues to flesh out the feature set of its cloud-based CRM (customer relationship management) application, adding a new document library, advanced email filtering and location-aware mobile applications.
By Chris Kanaracus | 08 January, 2013 17:01
Zoho unveiled a significant upgrade to its on-demand CRM (customer relationship management) software on Thursday with new features including an overhauled user interface and an integration with LinkedIn.
By Chris Kanaracus | 16 December, 2011 06:37
Whether you're running a business out of your den or from a penthouse in the sky, you don't have time or money to waste on second-rate tools. These well-designed services and resources are among the best the Web offers for small and midsize businesses. Some include apps for smartphones and downloads for your desktop, but all of them provide the bulk of their features within a Web browser.
By Elsa Wenzel | 29 September, 2011 23:46
I'm looking forward to Microsoft's browser-based edition of Office. While the company isn't leading the trend to cloud-based apps, it's certainly in the middle of the movement. Microsoft's suite will be released next year, but you can save money by accessing online office-style apps right now. In-browser productivity suites are typically free. Plus, I like them for lightweight systems, such as netbooks, where Microsoft's desktop suite feels too bloated for even typing.
By Zack Stern | 15 July, 2009 09:01