Moving Service Management to SaaS - Key Challenges and How Nimsoft Service Desk Helps Address Them
In areas such as sales force automation and customer relationship management, cloud-based computing services have become the norm—and substantially improved the economics, capabilities and efficiencies customers have realised. Today, organisations can enjoy similarly substantial benefits by migrating their IT service management functions to a software-as-a-service model. This paper shows how Nimsoft Service Desk enables organisations to make the most of this opportunity.
A financial institution was looking to create a world class process and strategy to automate the data forensics and resolve regulatory requirements across the organisation. This study covers the early implementation and integration stages of a highly successful data-lineage project collaboration between a major financial institution and ASG Software Solutions. Download whitepaper »
Knowing where data came from, how it moves through systems, and how it changes, is the most critical and most difficult task in any data management project. This paper describes how to get the fastest and most comprehensive data lineage mapping and visualisation capability to govern and guide data projects. Download whitepaper »
Computer vendors have carefully straddled the line between laptop and tablet, distributing features in both directionsas end-user demand transitions from one form factor to the other. Recent consolidation around convertible devices, which combine both form factors into a single coherent unit, has turbocharged the tablet into a productivity tool that is gaining currency amongst business users whose primary needs include productivity tools and access to cloud services. Download whitepaper »