The world of business online is rapidly evolving, customers are comfortable now more than ever performing a host of transactions online but are reliant on the business organisation to provide a seamless and secure environment across multiple devices and environments..
This paper discusses and provides examples, top tips and best practices on how to use traditional web single sign on and web access management to deliver a seamless, secure experience for online users.
Consumerisation of IT continues at a rapid pace, but it’s not just about new devices; it’s redefining the entire relationship between IT and end users, introducing potential opportunities for businesses to leverage this new model to expand their business, reduce enterprise costs and attract and retain new customers. Read this case study to understand how Qantas safeguards their reputation, revenues and customer experience through providing a seamless end to end online experience.
The “consumerisation of IT” unveils a new wave of technology adoption – signifying a blurring between the lines of business and personal domains. Convergent communications and information technologies have presented unprecedented opportunities to create new innovation around customers.
This research paper from Gartner and CA Technologies provides useful insights into the implications of “consumer driven IT”. Read on
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