Shoretel Whitepapers


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True cost of ownership for unified communications: How vendor selection impacts ROI
By Shoretel | 5/2/2016

Nemertes’ annual study on IP Telephony/Unified Communications real-world Total Cost of Ownership finds organizations spending less on their on-premises IP telephony and UC deployments driven by competition between vendors and by improved knowledge among IT staffs. This paper provides the details on how vendor selection impacts ROI.

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5 reasons your phone system may be outdated
By Shoretel | 5/2/2016

Your phone system is the communication hub that connects employees, partners and customers. But does your phone system include modern capabilities that fully support your business? This e-book outlines five important questions you should ask to determine if your phone system has the capabilities and features you need to help your business thrive.

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Top Reasons for CEOs to Choose Unified Communications
By Shoretel | 2/5/2014

CEOs frequently face difficult decisions, but choosing a unified communications (UC) system that is simple to deploy, manage and use should not be one of them. This whitepaper details the benefits of a UC service for end-users, business decision makers and IT.

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Aberdeen Group Research: IP Telephony TCO for the SME: Think beyond equipment cost
By Shoretel | 2/5/2014

In 2012, Aberdeen surveyed 485 users of IP Telephony and legacy TMD telephony. The study assessed aspects of TCO, planned vs unplanned downtime, and which products they used. 74% of respondents were categorised in the SME sector; this report focuses on this group’s TCO experience.

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Harte Hanks Research: Customer Loyalty Study IP Telephony System Manufacturers
By Shoretel | 2/5/2014

This paper features the results of a Customer Loyalty Study performed by Harte-Hanks in the IP Telephony System Manufacturers market segment. Leveraging brand loyalty metric Net Promoter Score (NPS), Harte-Hanks as able to determine customer loyalty by manufacturer.

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Frost & Sullivan Research: A Structured Approach to Deploying Communications Endpoints in the Enterprise
By Shoretel | 2/5/2014

Communications endpoints are a key part of the enterprise workers' tool kit. But businesses must address security and operating costs arising from BYOD arrangements. This guide covers the four phases of a communications endpoints deployment to maximize the return on IT and communications investment.

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Nemertes Research: Assessing IP Telephony Total Cost of Ownership
By Shoretel | 2/5/2014

Understanding total cost of ownership for implementations is critical to sound decision making. This whitepaper features cost data from 211 enterprises for seven leading IP telephony (IPT) and unified communications (UC) vendors. The results help buyers to consider all areas of cost.

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Forrester Research: Build a Better Business Case for UC
By Shoretel | 2/5/2014

This report outlines a solution for IT I&O professionals building out communications and collaboration infrastructure. It’s designed to help define and build the business case for unified communications (UC), including key needs, drivers, and likely benefits of a UC deployment.

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From Voice Over IP To Unified Communications Simplify System Management
By Shoretel | 2/5/2011

In this paper, we examine the impact that different starting points on modern communications system management, consider the possible advantages of delivering voice over IP (VoIP) and unified communications (UC), and examine what can be achieved through the level of holistic management available only from a communications solution that is IP-based by design.

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Demystifying Unified Communications
By Shoretel | 2/5/2011

Read here how IP telephony systems enable businesses to leverage fully the power of Unified Communications.

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