White Papers: Business Service Management (BSM)

Increase flexibility, lower costs, and more effectively meet the needs of the business with BSM for Cloud Computing. By any measure, the hype around Cloud computing has reached nearly deafening levels. However, behind the wall of hype lies a fundamentally straightforward concept — one that’s been percolating for many years in the IT world. Cloud computing is an architecture that enables IT organizations to parcel out portions of a shared pool of hardware and so ware resources to users through an automated, self-service request system.

Many IT organizations are struggling to cope with the ever-growing complexity of the IT infrastructure in today’s data centers. To compound this challenge, they must also balance the need to respond to pressure for delivering IT services faster and more cost effectively than ever before. As a result of these economic and staffing pressures, many organizations are seeking alternate service delivery and enterprise management approaches. These approaches can balance the need for control while reducing risk and increasing agility in providing cost-effective service delivery.