Mergers and acquisitions mean addressing duplicate systems, disparate practices and different approaches.This whitepaper looks at the steps necessary to successfully addressing these IT and business process challenges to come together as one streamlined enterprise.
For IT professionals, catering to customer experience expectations is brand-new paradigm. This whitepaper looks at the three interconnected activities that must come together and how each of these plays a critical part in delivering an improved customer experience, with specific use cases of how progressive organizations are already innovating and reaping the benefits.
This whitepaper explores how technology is fast becoming the driving force for success and innovation in the consumer and retail industries and how this ‘New Style of Business’ is impacting the marketplace and redefining relationships with customers.
With each passing day, technology is disrupting industries with new ideas and applications. The automotive industry is not immune to the disruption and new technology is creating endless opportunities for innovation. This whitepaper looks at the new landscape manufacturers are facing - from the design process to the manufacturing and after-sales services.
Much has been written about cloud, big data and analytics, mobile, social, and IT security as significant forces that are transforming information technology and business, but what about their impact on networking?
This paper explores the implications of cloud, big data and analytics, mobile, social business and the evolving IT security landscape on data centre and enterprise networks and the changes that organisations will need to make in order to capitalise on these technology forces.
The broader cloud market is on the cusp of significant diversification, as organisations discover the best approach to cloud computing is a mixture of both on-premise and off-premise solutions. This whitepaper looks at survey results that showcase: the predicted future cloud landscape in ANZ, key challenges and considerations that arise as more organisations adopt cloud for mission critical applications, and how cloud customers can get the most out of their solutions by achieving the transparency around solutions.
This research report which looks at how Gen X and Y, their adoption of mobile technology and how they prefer to be identified. The research explores how the ‘trust’ paradigm has shifted from having them prove who they are, to being recognised for who they are. Both our identities and our consumption of financial services are now inextricably fused with our mobile device, which is why mobile identity is a critical issue and why this research is so timely.
Mobile Apps are the easiest way to get field engineers connected and in sync with everything that is going on around them. Mobile Apps will energize your field engineers and give them the practical, time-saving tools and resources that ensure a productive working day. This visual whitepaper looks at the 6 ways to use mobile apps for the best results.
Customer experience is imperative to the success of your business. A cloud-based mobile workforce management solution can bring the agility you need to achieve this great customer experience. This whitepaper looks at how you can use cloud to communicate in real time with your field techs, reduce the risk involved with trying new apps and technologies and accelerate how quickly you can deliver new services to your customers.
This whitepaper looks at how you can use cloud based mobile apps to streamline the scheduling, dispatch, and work completion between enterprise service providers and their contractors.