Gartner reports that Business Intelligence, Mobile Technologies and Cloud Computing rank 1-2-3 as the 2013 Global CIO Technology Priorities. These three trends, labelled the “Perfect Storm” of new technologies, are transforming every link in the IT value chain, promising to deliver more efficient, responsive and dynamic IT operations. But this also means massive shifts in the way IT applications and services are created, deployed and maintained. This whitepaper aims to help you begin the journey to efficient modern data management
Apple saves $5 million a year on case and email deflection, while its agents find information 47 per cent faster than before they invested in something called Transformational Knowledge. In today’s consumer-empowered marketplace, you cannot afford negative customer experiences. However many companies lack the tools and processes required to empower their employees to deliver great customer experiences. In this whitepaper, we look at how to breakdown silos and deliver great customer experiences.
More than 75 per cent of consumers have posted damaging comment on social media following a negative customer experience. Yet a whopping 70 per cent of companies have little understanding of the social media conversations featuring their brand. This whitepaper looks at how to deliver your brand promise, retain customers and increase their lifetime value with new service channels.
Customer engagement is rapidly shifting, and one of the biggest challenges companies are facing is figuring out how to serve consumers in this new digital environment. Implementing and managing new channels needs to be economically palatable, without any disruption to existing customer care practices. This business guide provides insight into how best to deploy customer service in the cloud, detailing the four phases of an evolved customer experience management strategy.
In a volatile and hyper-competitive market, delivering exceptional multichannel customer service consistently is essential. But delivering world-class service on tight budgets and to even tighter deadlines is a tough challenge for even the largest organisations. In this whitepaper, we look at how successful organisations choose to deliver customer service in the cloud.
Today customers look to engage with organisations through an increasing number of channels –expecting more from every customer service experience. As a result, connecting customers with the information they need quickly and efficiently has become important. This whitepaper looks at five simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
Organizations are more willing now than ever before to consider Cloud and SaaS ERP deployment models. As a growing company it is critical that you have a deployment model that best fits your requirements for cost, scalability and flexibility. In this whitepaper, we look at the increased willingness of organisations to consider the SaaS model for their ERP solutions; current ERP deployment statistics, and why SaaS may be attractive to smaller companies.
Today's businesses face unprecedented challenges and changes. Technology advances, such as cloud computing, are accelerating the pace of change, and driving many companies to transform the way they operate. In this whitepaper, we look at how some enterprise-grade cloud organisations may find themselves falling short of their cloud computing transformation goals, while others enhance their back-office operations to gain competitive advantage.
In this video, we hear from Sanjay Mehta, Managing Director of Trend Micro, on solutions that allow customers to secure their applications and data, whilst enjoying the benefits of Amazon Web Services Cloud Solutions.
Even though the Global Cloud Security Software market is currently growing at a rate of over 25%, the market is pegged with strong growth inhibitors, including the lack of awareness among end-users about the risks associated with cloud computing. In this whitepaper, we look at the market as a whole and its direction into the future.
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