One of the fundamental design goals of the Internet was to achieve an unprecedented
level of communications network resilience. As a result, packet-switched networks
fundamentally enable fault tolerance, adaptive routing, and disaster recovery, so it is
quite possible—and can be quite cost-effective—to build IP-based communications
systems that are more reliable than circuit-switched PBX platforms. The key is to start with
the right foundation. Read on.
This white paper is to present and discuss the ShoreTel TCO Tool—an
analytical method that informs and accelerates the technology evaluation process by
calculating and comparing the TCO of available IP-based UC systems.
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