The swings of a baseball batter, a golfer and a tennis player have many
differences. However, top performers in all these sports share one core trait —
a great follow-through. They maintain focus after contact to keep the ball
on a trajectory toward obtaining the result they want, whether it is speed,
power, distance, finesse or some combination of those.
When businesses deploy a new communications solution, they often take
a very big swing as well. That solution is a major capital investment, and
it needs to work properly to avoid damaging operational efficiency or
customer service. Ultimately, there will be a reckoning as to whether
the benefits are worth the cost.
In this paper, we examine the impact that different starting points on modern
communications system management, consider the possible advantages of delivering
voice over IP (VoIP) and unified communications (UC), and examine what can be achieved
through the level of holistic management available only from a communications solution
that is IP-based by design.
Copyright 2013 IDG Communications. ABN 14 001 592 650. All rights reserved. Reproduction in whole or in part in any form or medium without express written permission of IDG Communications is prohibited.