There are two types of IT Service Management systems, ones from when IT just meant “IT Equipment” and today’s approaches that streamline ITSM and provides a speedy IT Infrastructure Library compliant service – that do not have the limitations of being a customisable toolkit. Find out how to improve productivity and reduce your administrative overhead. Click to download now.
When competition is tough and resources are limited, corporate leaders are depending on growing their existing capabilities in order to grow their business. Information technology can be a unique catalyst for business growth, delivering a competitive advantage when creatively applied to established and emerging problems. Read more on what trends are accelerating the value of IT.
Over the past year, adoption of ITIL best practices continued to grow at a steady rate, but we also began to see a new scepticism, or backlash, towards ITIL. Business leaders wanted to see action, and more importantly, ROI. Read on.
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