White Papers: IT Service Management




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Is Your ITSM Vendor Asking You to Do All the Work?
By Pacen | 19/3/2013
There are two types of IT Service Management systems, ones from when IT just meant “IT Equipment” and today’s approaches that streamline ITSM and provides a speedy IT Infrastructure Library compliant service – that do not have the limitations of being a customisable toolkit. Find out how to improve productivity and reduce your administrative overhead. Click to download now.
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Hybrid IT Service Management: A Requirement for Virtualisation and Cloud Computing
By FrontRange | 30/11/2012
When competition is tough and resources are limited, corporate leaders are depending on growing their existing capabilities in order to grow their business. Information technology can be a unique catalyst for business growth, delivering a competitive advantage when creatively applied to established and emerging problems. Read more on what trends are accelerating the value of IT.
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White Paper: “Taking The Right Bites Out Of ITIL”
By Numara | 15/9/2010
Over the past year, adoption of ITIL best practices continued to grow at a steady rate, but we also began to see a new scepticism, or backlash, towards ITIL. Business leaders wanted to see action, and more importantly, ROI. Read on.
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