This White Paper looks in detail at TCO in relation to service desks and managing the IT infrastructure. It highlights findings from independent market research undertaken by Dynamic Markets in 2009 entitled: “Flexible Service Desks” which digs into the real TCO and more recently research completed in 2010: “The Rebirth of the IT Budget”. The paper also references industry research published by Gartner Group and Forrester Research.
Copyright 2013 IDG Communications. ABN 14 001 592 650. All rights reserved. Reproduction in whole or in part in any form or medium without express written permission of IDG Communications is prohibited.