White Papers: IT systems

How we build and use complex IT systems has evolved dramatically over the last 10 years however application performance monitoring (APM) remains dominated by traditional “bottom-up” approaches that emanate from infrastructure monitoring practices and a concern for technology over service delivery. We propose a fundamentally different top-down methodology that derives its approach from the principles of systems engineering. This approach focuses on service delivery, not technology, and is well suited to problem localisation in complex systems. Read on.