There are two types of IT Service Management systems, ones from when IT just meant “IT Equipment” and today’s approaches that streamline ITSM and provides a speedy IT Infrastructure Library compliant service – that do not have the limitations of being a customisable toolkit. Find out how to improve productivity and reduce your administrative overhead. Click to download now.
Over the past year, adoption of ITIL best practices continued to grow at a steady rate, but we also began to see a new scepticism, or backlash, towards ITIL. Business leaders wanted to see action, and more importantly, ROI. Read on.
Copyright 2013 IDG Communications. ABN 14 001 592 650. All rights reserved. Reproduction in whole or in part in any form or medium without express written permission of IDG Communications is prohibited.