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Telecommunications Whitepapers


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Case study: Robinson Legal integrates an all-in-one unified communications and collaboration (UCC) solution
By Aastra | 28/2/2012
A 5-year old analogue telephony system used by law firm Robinson Legal was costing $36,000 annually in call line and rental charges yet the phones were only being used to make, take and transfer calls without the multi functional benefits available from unified communications and collaboration. Learn how Robinson Legal selected a highly flexible telephony solution that integrated voice, e-mail, text, and faxes and mobile devices – all accessible from just one call number.
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Avaya Deploys the Avaya Desktop Video Device with the Avaya Flare® Experience
By Avaya | 6/2/2012
A revolutionary new video collaboration device, the Avaya Desktop Video Device has been making waves in the communications industry ever since Avaya introduced the product in the fall of 2010. Avaya’s own employees have been among the earliest users and have seen first-hand how the product can improve collaboration and make people more efficient and effective. Read more.
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No Bull - What Customers Should Expect from Cloud Services
By Blue Central | 15/11/2011
This paper describes how a cloud Services User achieves the true benefits of cloud services and sends warning messages to the providers, hosting companies and telecommunications firms. It also provides clues on how a customer can gain better value from services offered by the new cloud companies and Hosting businesses.
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5 Areas Improved by TelePresence
By BT | 14/10/2013
People working together can achieve extraordinary things, yet when organisations are dispersed around the country, it can be challenging to bring people together to unlock their potential. In this whitepaper, we look at five ways in which a strong telepresence can enable people to work together in real time and accelerate decision making while saving time and improving working relationships. Click to download!
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Blurring boundaries: The disappearing gap between work and home life
By Clearswift | 28/11/2011
Call it multi-tasking, life-splicing or bleisure but increasingly, fuelled by advances in technology, employees are blurring the boundaries between home and work. ‘Generation Standby’ employees, never truly ‘switched off’ and always ready to be called upon, are now enjoying, and expecting, greater levels of flexibility and mobility than ever before. Read on.
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Ten common mistakes to avoid when selecting and deploying a mobile solution
By ClickSoftware Technologies | 28/11/2011
Whatever the case, there are very few who would argue against the fact that investing in mobility has the potential to raise productivity, accessibility and visibility. However, as many have already discovered, selecting and deploying a mobile solution is complex and brings many challenges and considerations. Here are some common mistakes and tips to try and avoid them.
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The A to Z of Mobile Workforce Scheduling Optimisation
By ClickSoftware Technologies | 28/11/2011
For organisations that are considering a mobile workforce scheduling solution, there are a host of things to consider; cost versus benefit, change management concerns, personnel needed to implement the project and so on. What we are honing in on in this document are the finer points of an optimised scheduling solution. Read on.
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Stop Paying the Earth for Global Roaming
By Macquarie Telecom | 26/3/2014
Why do we continue to pay the earth for global roaming? With Telstra increasing global roaming charges by 100-500% in over 180 countries, bill shock can only get worse. This paper investigates why, what and how your company can address the need for global coverage.
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