Unified Messaging (UM) may not
be the most fashionable topic at
the moment – yet the productivity
gains it can provide remain
thinking about implementing
Unified Communications (UC)
need to think carefully about
how UM fits into their overall
communications plan, as well as
how they will integrate and rollout
Corporate use of social
networking is not just about
connecting with customers in new
ways. Deploying a well thought
out social media strategy can
change the way your organisation
collaborates internally and even
have an impact on the bottom
line. But once you’ve started,
steps need to be taken to
ensure the task doesn’t become
Enterprise communications will continue to undergo significant changes during the next decade,
as multimodal cloud services invade traditional communication products and services. Today’s
infrastructure and operations (I&O) leaders need to understand 10 emerging trends that will influence
enterprise communications. These include technology innovation for multimodal communications
and collaboration, business imperatives for worker real-time connectivity, and enhanced cloud services
for lower cost delivery of applications.
This IDC Vendor Spotlight analyses emerging trends related to business drivers and technology
evolution of enterprise collaboration and communication in Australia. The study takes a look at the
business and organisational challenges facing C-suite executives, including the CIO and other IT
decision makers, and the potential for tapping these trends for considerable positive gain. We also
discuss the role of the portfolio of solutions offered by the partnership between Cisco, Alphawest and
Optus in this market segment.
Business Case Considerations for Improving Enterprise Performance. As you consider the
opportunities to improve speed and agility across your enterprise, identify operations and processes where faster and better-informed decision-making can make a tangible difference in the performance of the business. As a point of reference, we have seen enterprises achieve significant gains in these areas not only with workflows and processes that involve mobile or virtual workers, but also with fixed-location employees as well. In the following sections, we will examine a number of these areas, and illustrate the business benefits using the experiences of real enterprises that have incorporated collaboration into their mainstream business processes and workflows.
This paper argues that Communication-Enabled Business Processes
(CEBP) expose the true value of unified communications. Through
reducing or completely removing human latency in processes, CEBP
allow organizations to enjoy huge competitive and operational
This paper examines the impact of ineffective communication between the
contact center and experts and how it can lead to lost opportunities or lower customer
satisfaction. It also looks at how unified communications (UC) tools help solve these
issues, and ultimately help increase customer satisfaction.
This white paper is to present and discuss the ShoreTel TCO Tool—an
analytical method that informs and accelerates the technology evaluation process by
calculating and comparing the TCO of available IP-based UC systems.
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