Carphone Warehouse is the largest independent telecommunications retailer in Europe with over 2,000 stores and 10 million subscribers across 8 countries. Connected World Services, its B2B division, recently looked at how to build a predictable and dependable retail sales platform that was both error-free and have greater visualisation across multiple platforms. Find out how!
Whilst offices are still one of our most powerful collaboration tools available, global collaboration requires us to communicate wherever we happen to be using a host of other tools. In this whitepaper, we look at the future of business collaboration technologies and strategic orientation that leads to best practice.
The telecommunications industry is one of the most challenged, fast-moving and evolving industries thanks to the worldwide embrace of mobile lifestyles that demand new services, solutions and experiences. In this survey, we investigate where and how new thinking around data, analytics and the actionable customer intelligence can further monetise mobile subscribers. Click to download!
Cunningham Lindsey, a leading claims management company that specializes in fraud, not only uncovered an organized fraud ring but also established an efficient process for helping their insurance customers identify legitimate claims from the fraudulent ones. In this case study, find out how possible fraudulent claims were flagged, leading to the discovery of a criminal fraud.
The amount of money lost to fraud a year is staggering:globally, organisations lose 5% or $2.9 trillion in revenue annually. Today's fraud is committed on electronic networks at lightning speed by global rings of criminals, terrorists and insiders using sophisticated methods hidden in complex layers of transactional data. Download to find out how to empower analysts to search multiple data sources simultaneously to visualise transactions and timelines.
Fraud is significantly and evolving challenge for the financial industry, costing an estimated five to eight percent of revenues per annum. Companies had traditionally countered fraud with solutions that target known threats, however this 'rear-view-approach' can also fail to spot new and emerging attacks. In this whitepaper, we look at critical insights that aid in investigating complex incidents, whilst producing actionable visualisation. Click to download!
For industries with a full-time focus on fighting fraud, intelligence is invaluable. Whilst the annual cost of fraud is substantial and the benefits of reducing it are very real, we find that enterprises with proactive and predictive approaches to fighting fraud have a greater visibility and intelligence of possible fraud. Click to find out more.
No one doubts that today's customers rely on information from many sources and engage with each other to discuss a brand - often long before a brand has any contact with them. In this environment, the challenge for marketers becomes how to engage effectively with customers across channels in a seamless, conversational way. In this whitepaper, we look at proven tips that deliver deep customer engagement.
As radical innovations in technology are increasing the importance of IT in achieving a company's core business objectives, the role of IT professionals are increasingly becoming more important. In this Economist Intelligence Union survey, we look at the predominant challenges faced by CIOs and the need for them to be more strategic in their thinking, rather than just focusing on operational matters. Click to download!
Information technology plays an increasingly significant role in determining how companies interact with customers, partners, prospects and suppliers-- and how firms function internally. This intelligence report, pulled together by the Economist, explores what it means to operate, innovate and introduce emerging technologies as a strategic CIO and offers advice to CIOs still making the transition to a more strategic role.
Copyright 2013 IDG Communications. ABN 14 001 592 650. All rights reserved. Reproduction in whole or in part in any form or medium without express written permission of IDG Communications is prohibited.