Every day your service desk is a challenge. Manual processes, repetitive issues, and human error cause delays in cycle times and leave your users dissatisfied. It’s time to accelerate service delivery with automation.
Automation can significantly impact and alleviate these commonly reported service desk difficulties:
• Issues aren’t resolved promptly due to manual processes in routing, issue resolution, and request management, leading to missed SLAs.
• Recurring requests, like password resets, show up in your queue constantly, preventing your team from responding to more complex issues.
• Customer satisfaction is low with employees forced to delay work while they wait on IT to provide solutions.
In early 2015, Kaseya surveyed approximately 500 mid-sized companies globally to find out how IT groups at these companies are faring as IT management demands grow in number and complexity every day – and to learn from the most mature and successful ones. This eBook gives an overview of the survey results, highlighting the top 8 differences between mature, successful IT groups and their counterparts, as well as the top 5 strategies for IT to drive business results and end-user satisfaction.
There has been a shift of priorities for IT professionals from cost savings and quality of service to a need for innovation and delivering fresh user experience for mobile applications. This whitepaper looks at the demand for next generation tooling to facilitate a higher level of visibility, automation and control across the whole application delivery process.
There’s no question that Dev/Ops needs to automate deployments. The question is how? What’s the first step, what are the milestones, what are the pitfalls to avoid? This infographic shows best practice recommendations for automating deployments for continuous delivery. You’ll find: Gartner's, Ovum's and Forrester’s future predictions, how continuous delivery makes testing easier and more manageable and key benefits and best practices for implementing continuous delivery.
UXC Connect’s Jesmond Psaila says that DevOps can do for IT operations what Agile did for software development. This paper demonstrates how, by combining both approaches, you can significantly improve operational efficiency and time-to-market. • Marketing and development teams want to constantly change or increase functionality, while IT operations teams want to keep the environment as stable as possible • Agile software development and virtualisation have not solved the time-to-value problem faced by marketing and IT operations teams • Recent movements in DevOps aim to address and redefine a more agile service management platform, while new tools have vastly improved functionality to configure and automate common processes
This whitepaper provides some frequently asked questions and important insights about private clouds, to help organisations discover how private clouds add value while maintaining simplicity, enabling automation and driving self-service.
Technology has become the heart and soul of every business, but IT workload and system complexity become more challenging. This whitepaper details the future of IT, the major challenges facing CIOs, and the three ways to transform IT so CIOs can lead the way.
Business executives are challenging their IT staffs to convert costly data centres into producers of business value. Only with higher visibility, more control and improved automation of reporting systems can help deliver on this commitment. Holistic management capabilities available today can enable data centre professionals to maximize their capacity to control their energy costs and to advise the business on how to utilize IT assets more effectively. This paper demonstrates how data centre infrastructure management (DCIM) software tools can simplify operational processes, cut costs, and speed up information delivery.
Applications and services are made up of more components and integrations today, than they were a few years ago. Development is pressed to deliver more functionality, faster, focusing on small, incremental changes, using agile methodologies and tools. In this whitepaper, we look at how application release automation is the only way to gain true control of a complex matrix of applications, releases and environment variations.
In today's information-based economy, business technology leaders are expected to drive innovation whilst reducing operational cost and risk. Yet, the infrastructure, applications, and processes that power the business are often fragmented and inefficient. In this IDC Report, we look at how integrated end-to-end automation improves business outcomes.