There are many factors driving the increasing complexity of IT today. The rapid adoption of cloud computing, big data and mobile device proliferation are making it harder for organizations to get their hands around IT, especially as the IT environment has expanded to include new sources of applications, infrastructure, and devices accessing corporate resources. As a result IT managers need new ways to effectively and efficiently manage and secure the environment, and ensure IT service and business success. This white paper describes the key characteristics of the changing environment and it identifies a new choice that IT managers have for meeting the growing set of management challenges.
Telecom Service Providers are now able to turn the avalanche of data they have into valuable business insights. These insights play an integral role to help telcos achieve business objectives and promote growth. This whitepaper looks at the 4 key big case data uses for telcos from customer experience management, to network optimisation, operational analytics and data monetisation.
Supply chain quality has been the holy grail of manufacturing as issues in this area would impact the customer's experience and create negative repercussions for a company's bottom line. Find out how the enterprise data hub helped an organisation save $15-25 million based on its ability to identify and address supply chain issues in near real time.
With fraud costing the property and casualty industry $30 billion each year in the US alone, reducing fraud opportunities will contribute to a company's bottom line immediately and reduce risk exposure. Find out in this case study how a company is able to have real time access to 60 plus years of adjuster claim notes data and how they were able to enhance their warehouse environment.
Remote support solutions today comprises more than remote control for PCs. With globalisation of companies, the workforce is now more mobile than ever which translates to an increased variety of devices being used.
This whitepaper looks at results from a 2015 survey showing trends of this market, showing more than 70% of surveyed businesses are adopting a remote support solution and nearly 50% have allocated budgets for this purpose in the next financial year.
A client survey reveals that customers now want more options from their support providers and are also more inclined to stay with their current provider if the level of customer support caters to expectations.
Find out why service providers should be focusing on analytics to drive performance improvements to provide a well-rounded proactive approach to support client needs, why it's important to introduce mechanisms for end users to share user experiences and why leveraging on this information is key to implementing change.
Much has been written about cloud, big data and analytics, mobile, social, and IT security as significant forces that are transforming information technology and business, but what about their impact on networking?
This paper explores the implications of cloud, big data and analytics, mobile, social business and the evolving IT security landscape on data centre and enterprise networks and the changes that organisations will need to make in order to capitalise on these technology forces.
More than one-third of all cyber crime incidents and security breaches are caused by insiders. This whitepaper looks at how to develop a proactive insider threat mitigation program that combines three key elements: executive leadership and advocacy, clear policy and guidance, and workforce education and training. With these elements in place, your organisation can address insider threats before they become messy and costly public problems.
This whitepaper will focus on how and why Australian public service must adopt the information security disciplines to locate important data, understand what it’s worth and make sure it’s protected. The paper will examine how government agencies can reduce the extent and damage of cyber security breaches by becoming ‘good shepherds’ of their data.