According to Forrester, 72 per cent of customers prefer using a company’s website to answer their questions. But only 52.4 per cent actually find the information they need online. Customers want to solve their issues quickly and easily, and providing the right solutions means greater customer retention and revenue streams - but this is sometimes not the case. Download to find out more.
Getting sales territories and perfecting their associated incentive compensation plans is a challenge even for the most seasoned of sales executives. The effectiveness of a plan relies heavily on the data available and how it’s being utilised. In this global survey of 229 sales/marketing executives, we look how sales managers use data—or respond to the lack of it—in developing sales territories and incentive compensation plans.
In 2012, Queensland Teachers Mutual Bank undertook 'Staffroom for Improvement', an annual campaign focused on building the bank's reputation and customer engagement. In this case study, we look at the lessons learnt and how their co-ordination of existing channels lead to greater customer insight. Click to download!
No one doubts that today's customers rely on information from many sources and engage with each other to discuss a brand - often long before a brand has any contact with them. In this environment, the challenge for marketers becomes how to engage effectively with customers across channels in a seamless, conversational way. In this whitepaper, we look at proven tips that deliver deep customer engagement.
No two companies are alike, but if the goal is more effective project and portfolio management, the key business process requirements are the same. So, how do you get started? How do you prioritise which issues to address first? What are the risks and potential rewards? What can you do yourself and where can you need help? In this whitepaper, we provide important insights into the root causes of project failures and potential misalignments with business unit expectations. Click to download!
Today, mobility is no longer the domain of a select few but is increasingly becoming the way of life for the entire workforce. In this IDC report, we look at how this global trend effects a company's security, productivity and financial cost. Find out how to best leverage mobility as a business enabler and manage the associated cost of enhanced productivity and connectedness. Click to download.
In this case-study, find how a client and innovation focus can deliver a competitive advantage in future technology investments. In this company snapshot, we look at how strategies that demands not just hardware, software or services, but a combination of all three. Click to download.
Business processes define how the enterprise does business. Process types are many and can be described as human, system, document or decision based. These processes provide the backbone for business change and seizing business opportunity. It is often business critical process that differentiate one company for the next and provide strategic advantage. Read more.
Oracle SOA Suite 11g is a member of the Oracle Fusion Middleware family of products.
This white paper describes the various tools and capabilities in Oracle SOA Suite 11g
and how they work together to provide a comprehensive SOA solution.
Service-oriented architecture (SOA) has moved beyond hype to widespread acceptance as an IT strategy for delivering business value. If left unchecked, your inventory of SOA assets will become unmanageable; the reuse of services will diminish in favor of custom development; or even worse, modifications will be made to your existing services that break other business processes. This paper outlines the most compelling reasons for you to establish SOA governance within your organisation.
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