White Papers: communications

Articles include: How to ensure a successful UC project; Five reasons to set up unified communications; Unified communications: Is your network ready?; How to get the most from unified communications. Read this Computerworld Strategy Guide.

The swings of a baseball batter, a golfer and a tennis player have many differences. However, top performers in all these sports share one core trait — a great follow-through. They maintain focus after contact to keep the ball on a trajectory toward obtaining the result they want, whether it is speed, power, distance, finesse or some combination of those. When businesses deploy a new communications solution, they often take a very big swing as well. That solution is a major capital investment, and it needs to work properly to avoid damaging operational efficiency or customer service. Ultimately, there will be a reckoning as to whether the benefits are worth the cost.

This IDC Vendor Spotlight analyses emerging trends related to business drivers and technology evolution of enterprise collaboration and communication in Australia. The study takes a look at the business and organisational challenges facing C-suite executives, including the CIO and other IT decision makers, and the potential for tapping these trends for considerable positive gain. We also discuss the role of the portfolio of solutions offered by the partnership between Cisco, Alphawest and Optus in this market segment.