Businesses, whether regional shops or global multi-nationals, are increasingly turning to external managed IT services providers for everything from email to archiving to ERP. For all the momentum and growth in the managed services segment, however, deciding when and where to outsource is not straightforward. This paper offers some practical guidance into determining whether outsourcing makes sense, key criteria for finding the right provider, and some fundamental steps to getting outsourcing relationships started on the right track.
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