Cloud or not, the fundamental obligations of service delivery don't change. IT executives need to be able to demonstrate to business stakeholders that moving to the cloud actually worked and that applications are available and performing for customers. A key challenge for CIOs is to find efficient ways to demonstrate service performance to stakeholders and to hold individual cloud providers accountable for theirs. Without such visibility you may have cloud but you will have service performance shrouded in fog. Learn more.
Today there is a lot of talk about customer experience monitoring or more, broadly, end-user experience monitoring of IT services. This white paper attempts to provide some clarity on existing monitoring methods, assess their ability to measure end-user experience and to enable the providers of IT services to deploy the most suitable capabilities to boost their clients’ service experience. Read more.
Due to the increasing complexity and demands of IT services, IT departments have rarely been as burdened as they are today. This survey has found that best practice is to adopt standards-based strategies in order to automate simplify IT service management. Click to find out how to decrease costs and boost productivity!
Like many IT executives, you might be considering cloud computing as a way to costeffectively deliver IT services to the business. You’re not alone. IDC predicts that revenue from IT cloud services will grow from $17.4 billion in 2009 to $44.2 billion in 2013; this is a five-year annual growth rate of 26 percent, which is more than six times the rate of traditional IT offerings.1 (These figures do not include spending for private cloud deployments. They only include information for public IT cloud services offerings.) While cloud service providers are poised to reap these forecasted revenues, enterprise IT organizations also anticipate financial advantages from cloud computing.
EMC has embarked on a journey that will prove IT transformation starts at home. This whitepaper studies the internal strategy adopted by EMC to embrace the private cloud in order to fulfil the ultimate vision of end-to-end, on demand self service provisioning of IT services to all EMC business units.
All aspects of the journey to date, which commenced in 2004 are detailed, demonstrating how the company has thus far saved $104.5 million, including an estimated $88.3 million in capital equipment cost avoidance and $16.2 million of operating cost reduction due to increased data centre power, cooling and space efficiency.
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