802.11ac is well on its way to becoming the standard for next-generation Wi-Fi. The gigabit speed, improved capacity and reliability that 802.11ac brings to wireless LANs (WLANs) are amplified as mobile users, devices and application usage continue to grow rapidly. In this whitepaper, we look at the five steps for successful migration to an 802.11ac WLAN.
Customer engagement is rapidly shifting, and one of the biggest challenges companies are facing is figuring out how to serve consumers in this new digital environment. Implementing and managing new channels needs to be economically palatable, without any disruption to existing customer care practices. This business guide provides insight into how best to deploy customer service in the cloud, detailing the four phases of an evolved customer experience management strategy.
Today customers look to engage with organisations through an increasing number of channels –expecting more from every customer service experience. As a result, connecting customers with the information they need quickly and efficiently has become important. This whitepaper looks at five simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
Today's businesses face unprecedented challenges and changes. Technology advances, such as cloud computing, are accelerating the pace of change, and driving many companies to transform the way they operate. In this whitepaper, we look at how some enterprise-grade cloud organisations may find themselves falling short of their cloud computing transformation goals, while others enhance their back-office operations to gain competitive advantage.
All businesses and organisations rely on an 'always on' IT infrastructure to provide a competitive advantage and create unique customer values. Since today's data centres are rarely built on platforms form a single vendor, multiple tools and operations processes are required to mitigate any downtime. Find out how to build robust efficiency and cost efficiency that isn't tied up to a specific hardware vendor.
While “free” open-source applications still carry unavoidable costs of installation, management, and usage, some costs can be controlled or even eliminated by smart use of appropriate applications, management technology, and best practices. In this whitepaper, we analuse the total cost of owning, managing and using full-disk encryption in large organisations. Click to download!
Information monitoring is a tricky subject. We all want to be able to trust others with data, but information theft and data leakage happen all too often, and organisations are asking themselves how much they should be monitoring the way company information is used. In this whitepaper, we look at why this is an issue and how should it be done? Find out more.
As different technology trends create new challenges and complexity for all organisations, they now must address the threats that reside much closer to home. In this research paper, conducted by Loudhouse, we identify the extent to which internal security threats are affecting different organisations and, in turn, how these are being managed. Click to download!
Pradeep Sindhu, Founder and CTO of Juniper Networks, explains how guided by a vision for the ultimate in simplification, Juniper Networks offers a data center better scale performance, reduced complexity and improved operational efficiences.
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