For enterprise IT security organizations, the evolution of applications and threats, coupled with the stagnation of traditional network security technology has resulted in a loss of visibility and control. This paper examines three different organizations, the legacy infrastructure they replaced, the firewalls they deployed and the subsequent savings.
Carphone Warehouse is the largest independent telecommunications retailer in Europe with over 2,000 stores and 10 million subscribers across 8 countries. Connected World Services, its B2B division, recently looked at how to build a predictable and dependable retail sales platform that was both error-free and have greater visualisation across multiple platforms. Find out how!
Customer engagement is rapidly shifting, and one of the biggest challenges companies are facing is figuring out how to serve consumers in this new digital environment. Implementing and managing new channels needs to be economically palatable, without any disruption to existing customer care practices. This business guide provides insight into how best to deploy customer service in the cloud, detailing the four phases of an evolved customer experience management strategy.
Today customers look to engage with organisations through an increasing number of channels –expecting more from every customer service experience. As a result, connecting customers with the information they need quickly and efficiently has become important. This whitepaper looks at five simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
The new rules of customer engagement have had major implications on the way your customers do business with you. Historically, the B2B selling process has been very fragmented with the use of highly customized and siloed applications, however today B2B buyers today can leverage multiple sources to find out more about your products or services. In this executive strategy brief, we will explore customer experiences throughout the selling process and ways to improve sales performance.
Sales people spend more time out of the office than in. When they are out of the office, they need information at their fingertips, whether it is viewing information on potential clients, editing documents, taking notes and contact management. In this whitepaper, we look at the level of access needed by workers on the road, and how enterprises can deliver a more mobile, collaborative and data-rich business world. Click to download!
Today's businesses face unprecedented challenges and changes. Technology advances, such as cloud computing, are accelerating the pace of change, and driving many companies to transform the way they operate. In this whitepaper, we look at how some enterprise-grade cloud organisations may find themselves falling short of their cloud computing transformation goals, while others enhance their back-office operations to gain competitive advantage.
Cunningham Lindsey, a leading claims management company that specializes in fraud, not only uncovered an organized fraud ring but also established an efficient process for helping their insurance customers identify legitimate claims from the fraudulent ones. In this case study, find out how possible fraudulent claims were flagged, leading to the discovery of a criminal fraud.
The amount of money lost to fraud a year is staggering:globally, organisations lose 5% or $2.9 trillion in revenue annually. Today's fraud is committed on electronic networks at lightning speed by global rings of criminals, terrorists and insiders using sophisticated methods hidden in complex layers of transactional data. Download to find out how to empower analysts to search multiple data sources simultaneously to visualise transactions and timelines.
Copyright 2013 IDG Communications. ABN 14 001 592 650. All rights reserved. Reproduction in whole or in part in any form or medium without express written permission of IDG Communications is prohibited.