Developing effective private cloud management and implementation plans is a top priority for many IT decision makers. Highly integrated management environments can monitor and optimize complex, heterogeneous private cloud applications, while infrastructure can provide IT staff with self-service provisioning capabilities and tools to automate many routine processes and workflows. This white paper discusses industry-wide views on private cloud management trends and priorities, while case studies highlight the benefits of using enhanced architecture and highlight the lessons learned.
Customer engagement is rapidly shifting, and one of the biggest challenges companies are facing is figuring out how to serve consumers in this new digital environment. Implementing and managing new channels needs to be economically palatable, without any disruption to existing customer care practices. This business guide provides insight into how best to deploy customer service in the cloud, detailing the four phases of an evolved customer experience management strategy.
Today customers look to engage with organisations through an increasing number of channels –expecting more from every customer service experience. As a result, connecting customers with the information they need quickly and efficiently has become important. This whitepaper looks at five simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
Sales people spend more time out of the office than in. When they are out of the office, they need information at their fingertips, whether it is viewing information on potential clients, editing documents, taking notes and contact management. In this whitepaper, we look at the level of access needed by workers on the road, and how enterprises can deliver a more mobile, collaborative and data-rich business world. Click to download!
Today's businesses face unprecedented challenges and changes. Technology advances, such as cloud computing, are accelerating the pace of change, and driving many companies to transform the way they operate. In this whitepaper, we look at how some enterprise-grade cloud organisations may find themselves falling short of their cloud computing transformation goals, while others enhance their back-office operations to gain competitive advantage.
In this video, we hear from Sanjay Mehta, Managing Director of Trend Micro, on solutions that allow customers to secure their applications and data, whilst enjoying the benefits of Amazon Web Services Cloud Solutions.
Even though the Global Cloud Security Software market is currently growing at a rate of over 25%, the market is pegged with strong growth inhibitors, including the lack of awareness among end-users about the risks associated with cloud computing. In this whitepaper, we look at the market as a whole and its direction into the future.
CIOs today are feeling the pressure to provide IT services that keep up with the business, and are need IT delivery methods that meet their user’s demands. Traditional IT services are still important, however, especially as security and availability concerns inhibit widespread cloud adoption. Click to download how CIOs can roadmap a successful hybrid IT delivery environment.
We all believe that cloud computing can save us money however we’re not sure how to maximise these savings. Through understanding cloud economics, CIOs are finding that cloud computing can be the key to increasing their department’s business relevancy and corporate value. Click to download how IT departments can add new revenue streams based on cloud economics.
2012 was a watershed for cloud computing, with rapid growth in interest leading to enterprise class deployments. This paper separates fact from fiction and aides senior IT executives make decisions surrounding cloud computing. Click to download the trends and misconceptions of cloud computing.
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