Productivity Whitepapers


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IT Service Management Blueprint
By ServiceNow | 24/8/2016

Every day your service desk is a challenge. Manual processes, repetitive issues, and human error cause delays in cycle times and leave your users dissatisfied. It’s time to accelerate service delivery with automation.

Automation can significantly impact and alleviate these commonly reported service desk difficulties:

• Issues aren’t resolved promptly due to manual processes in routing, issue resolution, and request management, leading to missed SLAs.

• Recurring requests, like password resets, show up in your queue constantly, preventing your team from responding to more complex issues.

• Customer satisfaction is low with employees forced to delay work while they wait on IT to provide solutions.

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10 Reasons to adopt mobile workstations for engineers and designers
By Lenovo | 30/11/2015

There has been a major shift to increased mobility for the new generation of workforce. This transition has however, been slower for the design and engineering industry because the market lacks devices that supported the software tools needed.

This whitepaper looks at how the landscape is now changing and the 10 benefits of adopting mobile workstations for these industries.

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The leadership handbook
By Citrix | 20/10/2015

The role of a business manager or team leader is often dynamic and complex. Find out the different roles and responsibilities a leader has to play. From a performance manager who keeps staff focused to a communication manager that is respectful and asks the right questions. Included are also tools you will need to increase your team’s productivity.

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The state of support services: 2015
By LogMeIn | 13/10/2015

A client survey reveals that customers now want more options from their support providers and are also more inclined to stay with their current provider if the level of customer support caters to expectations.

Find out why service providers should be focusing on analytics to drive performance improvements to provide a well-rounded proactive approach to support client needs, why it's important to introduce mechanisms for end users to share user experiences and why leveraging on this information is key to implementing change.

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Can broadband change the WAN?
By Silver Peak | 6/7/2015

With large shifts to SaaS and cloud-based solutions, IT is discovering that the end user (IT’s own customer) is seeing a significantly different user experience as the applications that they rely on for their day-to-day productivity are being choked by the backhaul bottlenecks that never existed within the walls of the corporate datacenter. This whitepaper looks at how businesses feeling bandwidth pressure should reassess their WAN.

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Technology Business Research: The most reliable notebooks
By Dell | 19/6/2015

Technology Business Research Inc. measures the expectations, satisfaction and loyalty of enterprise customers in its quarterly CSAT studies. This report showcases the top performing notebook ranked by sales satisfaction, product satisfaction, service satisfaction and loyalty.

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Implementing mobility/BYOD programs while maintaining regulatory compliance
By Dell | 19/6/2015

Organisations are readily launching BYOD programs to boost employee productivity and reduce costs. But this all comes at a risk and you maintain your vigilance in sustaining compliance with data security and privacy regulations. This whitepaper looks at several best practices are key for maintaining regulatory compliance with any BYOD program.

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Vision Australia VDI case study
By Citrix Systems Asia Pacific | 12/1/2015

This case study explains the goals and achievements behind Vision Australia’s adoption of virtual desktop infrastructure (VDI) and provides advice for similar workplace strategies

•Adopting VDI has improved employee productivity and also saved costs in avoiding a capital outlay in refreshing end-user devices •VDI implementation means that employees can now BYOD, while the IT department can retain control •Implementation has seen improved performance in all objectives, the most obvious being in cost management and productivity.

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A day in the life of John Holland
By Citrix Systems Asia Pacific | 12/1/2015

This whitepaper looks into one of Australia’s largest engineering, contracting and service organisations and why they have chosen to adopt VDI, their goals and achievements since implementation.

•Provides advice to technology leaders considering their own workplace strategy and/or evaluating VDI •Major benefits found in cost management through the centralisation of infrastructure •Productivity and employee engagement increased through more efficient mobilisation of over 20 processes

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A day in the life of John Holland
By Citrix Systems Asia Pacific | 12/1/2015

This whitepaper looks into one of Australia’s largest engineering, contracting and service organisations and why they have chosen to adopt VDI, their goals and achievements since implementation.

•Provides advice to technology leaders considering their own workplace strategy and/or evaluating VDI •Major benefits found in cost management through the centralisation of infrastructure •Productivity and employee engagement increased through more efficient mobilisation of over 20 processes

Download this now
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