Running IT as a business always ranks at the top as the clear goal of both business and IT leadership. However if you ask a business executive and the CIO about how to accomplish this, you often get two different answers. In this IDG Research whitepaper, we examine the reasons behind these differing priorities and how best to bring the goals of IT and business together.
In this infographic, 300 IT decision makers in companies of various sizes in the UK identify the key concerns and how they are being managed within their companies. The companies vary in size and cover three key sectors; defence/aerospace, local government and finance/banking. Find out where the majority of threats are coming from and how they are being mitigated today.
According to Forrester, 72 per cent of customers prefer using a company’s website to answer their questions. But only 52.4 per cent actually find the information they need online. Customers want to solve their issues quickly and easily, and providing the right solutions means greater customer retention and revenue streams - but this is sometimes not the case. Download to find out more.
In a volatile and hyper-competitive market, delivering exceptional multichannel customer service consistently is essential. But delivering world-class service on tight budgets and to even tighter deadlines is a tough challenge for even the largest organisations. In this whitepaper, we look at how successful organisations choose to deliver customer service in the cloud.
Getting sales territories and perfecting their associated incentive compensation plans is a challenge even for the most seasoned of sales executives. The effectiveness of a plan relies heavily on the data available and how it’s being utilised. In this global survey of 229 sales/marketing executives, we look how sales managers use data—or respond to the lack of it—in developing sales territories and incentive compensation plans.
Over time we have learnt that teleconferencing services have made organisations work faster, more focused and environmentally responsible. In this case study, we look at the travel costs that are avoided, the more effective decision-making capacity that is unlocked and the better work-life balance that is afforded to employees. Click to download!
Many Asia-Pacific organisations lack or are hindered in their ability to integrate, analyse, and extract insights from multiple internal and external databases. When it comes to big data, Asia-Pacific organisations lag behind the U.S. and Europe in data warehouse, business intelligence, and analytics investments. But don’t expect that to last. Download to find out the big shifts in marketing strategies to improve behavioural targeting and personalisation.
The telecommunications industry is one of the most challenged, fast-moving and evolving industries thanks to the worldwide embrace of mobile lifestyles that demand new services, solutions and experiences. In this survey, we investigate where and how new thinking around data, analytics and the actionable customer intelligence can further monetise mobile subscribers. Click to download!
This report from IDG Research identifies how cloud computing is transforming the CIO’s role and what direction they take their year’s strategy. Technology decision makers are steadily coming to think and act more like their business-unit counterparts, highlighting the steady erosion of the traditional barriers between IT and non-IT leaders. Click to download these insights!
The role of IT is shifting from that of an administrator in the enterprise to one that is embedded so deeply in the organisation it is almost indistinguishable from it. The confluence of ubiquitous connectivity, mobile technologies, and cloud computing has driven the industry towards an entirely new business model centred on speed of business and responsiveness. Find out how to optimise the technical resources available and reinvent the role of IT.
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