Developing effective private cloud management and implementation plans is a top priority for many IT decision makers. Highly integrated management environments can monitor and optimize complex, heterogeneous private cloud applications, while infrastructure can provide IT staff with self-service provisioning capabilities and tools to automate many routine processes and workflows. This white paper discusses industry-wide views on private cloud management trends and priorities, while case studies highlight the benefits of using enhanced architecture and highlight the lessons learned.
Companies are responding to the digital generation’s preference for online support, with new channels like Live Chat and Email Management. These mobile-friendly solutions give customers the right answers at the right time, when self-service just isn’t enough, and phone calls are undesirable. Read about these new touch points and the importance of a personalized web self-service.
Organizations are more willing now than ever before to consider Cloud and SaaS ERP deployment models. As a growing company it is critical that you have a deployment model that best fits your requirements for cost, scalability and flexibility. In this whitepaper, we look at the increased willingness of organisations to consider the SaaS model for their ERP solutions; current ERP deployment statistics, and why SaaS may be attractive to smaller companies.
With its promise of higher agility, IT efficiency, and cost savings cloud solutions are hard to pass up. But no business can make its move to the cloud in a single leap. This paper describes how enlightened companies are approaching data centre automation in the age of cloud computing—and shares the lessons they’ve learned along the way. It provides real-world examples and practical advice for IT leaders who are interested in maximising the success and ROI of their automation strategies and investments. Find out more on how to achieve transformative efficiency gains—without disrupting IT.
Many organisations rely on Service Level Agreements (SLAs) with their IT service providers to ensure that they are receiving the service for which they are paying. While the theory associated with using SLAs as a service management mechanism is appealingly straightforward, in practice SLAs are too often a poor or ineffective tool because of the way in which they are defined and measured. Read more about some of the common pitfalls and suggest how to avoid them.
Key priorities for the Government are to improve the nation's productivity and deliver better customer services. Information and Communications Technology (ICT) has been identified as a key enabler, however, amongst the emerging opportunities, the rapidly changing technology environment raises a plethora of challenges Government must address. This whitepaper outlines the challenges associated with some recent technology developments and the importance of independent assurance of service delivery. Download now.
There is a tectonic shift underway which underpins an unprecedented growth in ecommerce. The proliferation of mobile devices, especially tablets, is changing the way we search and purchase goods and services. This whitepaper outlines at a high level the fundamental change in consumer behaviour and its impact on ecommerce, takes a closer look at why well performing online services are critical to the success of ecommerce and what can be done to ensure that they always perform at peak. Read on.
Shane Gaffney, head of IT operations explain how HP Business Service Manager solutions have helped Vodafone to transform from a reactive to a proactive IT Operations function, and to align their priorities to match the business and drive business value, delivering 300% ROI in one year. Download today.
Due to the increasing complexity and demands of IT services, IT departments have rarely been as burdened as they are today. This survey has found that best practice is to adopt standards-based strategies in order to automate simplify IT service management. Click to find out how to decrease costs and boost productivity!
Service management platforms have a vital role to play, but in most organisations, they’re not living up to expectations—delivering far too much complexity and cost, and far too little business value. This proves true even in organisations that have migrated to new solutions in recent years. This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in today’s business environment and it details how Nimsoft Service Desk delivers on these key requirements.
Copyright 2014 IDG Communications. ABN 14 001 592 650. All rights reserved. Reproduction in whole or in part in any form or medium without express written permission of IDG Communications is prohibited.