This white paper provides business insight after an extensive analysis of Total Cost of Ownership (TCO) associated with IP and legacy TDM (Time Division Multiplexing) telephony systems in 236 different corporate environments worldwide.
Traditional models of enterprise collaboration, specifically traditional tool-centred approaches that require the user to break context to communicate are not effective in social media management. Increasingly, today's enterprise collaboration need to reflect the best of consumer style social models, preserve both context and history and provide appropriate media support. In this whitepaper, we look at how to bridge this collaboration gap.
The growth in social media has overwhelmed many marketers. Things are moving so fast that many brand managers stay busy keeping tabs on the latest developments and trends, with little time to look at the mix of social media being put into the market. This whitepaper provides a step-by-step guide for determining your strategy, and the proper mix or marketing channels - in social media.
In the expansion of social media in the corporate world, many brands focus on acquiring facebook fans and not on engaging with them to deliver their ROI and monetization in the long term. In this whitepaper, we look at steps companies can take to delivering real value to your followers by delivering a local focus.
The new frontier of mobile and social is a game changer, opening new channels in which consumers and brands can interact. This whitepaper details the results of a survey spanning consumers in the US, UK, Singapore and Australia, exploring their expectations of using mobile devices and social media to engage with brands. The results confirm that consumers live across various channels, and as part of their experience there is an expectation of consistency, value and individualised attention. Read more to learn who you’re talking to, what to say and where to say it.
Apple saves $5 million a year on case and email deflection, while its agents find information 47 per cent faster than before they invested in something called Transformational Knowledge. In today’s consumer-empowered marketplace, you cannot afford negative customer experiences. However many companies lack the tools and processes required to empower their employees to deliver great customer experiences. In this whitepaper, we look at how to breakdown silos and deliver great customer experiences.
More than 75 per cent of consumers have posted damaging comment on social media following a negative customer experience. Yet a whopping 70 per cent of companies have little understanding of the social media conversations featuring their brand. This whitepaper looks at how to deliver your brand promise, retain customers and increase their lifetime value with new service channels.
The commoditisation of the cloud, widespread adoption of mobile devices as replacements for computers, and the growth of Bring Your Own Device (BYOD) in the enterprise give rise to a security landscape that is significantly different than what IT departments have traditionally encountered. Learn more as thought leaders identify key trends & top IT security drivers for the year ahead.
Bringing your own device to work — BYOD — is not something that an enterprise’s IT organisation has to plan for in the future. The truth about BYOD is that in most organisations, it’s not an emerging trend — it’s already been happening for quite some time. Read this report now to learn about how Australian IT Executives and business leaders are using mobility to generate value within their businesses.
Over 9.5 million people in Australia now use Facebook. The main purpose may be social, however the tool offers real opportunity for today’s businesses. Conversely, social media usage at the workplace can either dent productivity or reveal a competitive edge. Download to investigate the pros and cons of employee use of this tool.
Copyright 2014 IDG Communications. ABN 14 001 592 650. All rights reserved. Reproduction in whole or in part in any form or medium without express written permission of IDG Communications is prohibited.