Support Whitepapers

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The state of support services: 2015
By LogMeIn | 13/10/2015

A client survey reveals that customers now want more options from their support providers and are also more inclined to stay with their current provider if the level of customer support caters to expectations.

Find out why service providers should be focusing on analytics to drive performance improvements to provide a well-rounded proactive approach to support client needs, why it's important to introduce mechanisms for end users to share user experiences and why leveraging on this information is key to implementing change.

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Fulton Hogan case study
By Citrix Systems Asia Pacific | 12/1/2015

This case study looks at the results of civil contracting company, Fulton Hogan, was able to achieve after adopting a suite of technologies to support its end-user computing environment.

•Company was looking for new technology that would give better project support, secure access and to increase mobile usage •Growth was seen in all goal areas of: growth, cost management, risk management, talent management, client engagement, CSR, productivity and innovation •Dynamic infrastructure allows the IT department to adapt quicker and support the business’s needs, across multiple areas

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