This white paper discusses how Microsoft® and Polycom® have formed a partnership to offer customers an end-to-end, fully interoperable unified communications (UC) solution that combines presence-based, real-time instant messaging (IM), voice, video, and data to immediately lower business costs, improve productivity, and achieve a faster return on investments (ROI). Read on.
Unified Messaging (UM) may not
be the most fashionable topic at
the moment – yet the productivity
gains it can provide remain
thinking about implementing
Unified Communications (UC)
need to think carefully about
how UM fits into their overall
communications plan, as well as
how they will integrate and rollout
Business Case Considerations for Improving Enterprise Performance. As you consider the
opportunities to improve speed and agility across your enterprise, identify operations and processes where faster and better-informed decision-making can make a tangible difference in the performance of the business. As a point of reference, we have seen enterprises achieve significant gains in these areas not only with workflows and processes that involve mobile or virtual workers, but also with fixed-location employees as well. In the following sections, we will examine a number of these areas, and illustrate the business benefits using the experiences of real enterprises that have incorporated collaboration into their mainstream business processes and workflows.
This paper argues that Communication-Enabled Business Processes
(CEBP) expose the true value of unified communications. Through
reducing or completely removing human latency in processes, CEBP
allow organizations to enjoy huge competitive and operational
This paper examines the impact of ineffective communication between the
contact center and experts and how it can lead to lost opportunities or lower customer
satisfaction. It also looks at how unified communications (UC) tools help solve these
issues, and ultimately help increase customer satisfaction.
This white paper is to present and discuss the ShoreTel TCO Tool—an
analytical method that informs and accelerates the technology evaluation process by
calculating and comparing the TCO of available IP-based UC systems.
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