The user authentication market is dominated by well-established, wide-focus vendors. Newer wide- and tight-focus vendors continue to offer enterprises sound alternatives across a range of use cases. In this whitepaper, we look at the marketplace to compare how vendors compare in their completeness of vision and their ability to execute.
Companies are responding to the digital generation’s preference for online support, with new channels like Live Chat and Email Management. These mobile-friendly solutions give customers the right answers at the right time, when self-service just isn’t enough, and phone calls are undesirable. Read about these new touch points and the importance of a personalized web self-service.
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