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Telstra pre-paid mobile customers enjoy new look, customer friendly service

  • 26 May, 2008 10:16

<p>Access to My Pre-Paid is available from the home tab on the BigPond Mobile portal under My Account on the customer’s mobile handset. It allows customers to view their balance and call history, recharge their account by voucher, credit card or direct debit, purchase additional services, update their preferences and even transfer credit to other Telstra pre-paid customers.
Roberto Vannini, Executive Director, Telstra Product Management, said the new-look, customer friendly self-care capability was already enjoying strong take-up from Telstra mobile pre-paid customers.
“This type of product innovation takes us another step closer to giving our customers a powerful, seamless user experience in a 1-click, 1-touch, 1-button, 1-command way,” he said.
“It is already proving popular with our customers with more than 4500 unique users accessing the service each day.”
m.Net’s Chief Marketing Officer, Scott Johnson, said My Pre-Paid achieves the dual objectives of expanding service offerings for Telstra mobile users while enabling the carrier to deliver new efficiencies within its customer service team.
“My Prepaid gives Telstra customers greater control over their account profile and preferences by allowing them to access their details online at their convenience via the easy-to-use WAP interface,” he said.
“The application includes a range of built-in security features and has been tightly integrated into the secure Telstra.One environment to ensure that customers can enjoy complete peace of mind, knowing their personal and financial details are fully protected.”</p>
<p>About Telstra
Telstra is Australia's leading telecommunications and information services company, offering a full range of services and competing in all telecommunications markets throughout Australia. Telstra provides more than 9.6 million Australian fixed line and more than 9.3 million mobile services, including 3.3 million 3G services.</p>
<p>About m.NET Corporation
m.Net is Australia’s leading mobile solutions company and was established in 2001 to foster mobile broadband applications in Australia. The company provides a range of solutions to major media organisations, telecommunications carriers and their advertising clients through its unique mobile marketing platform. In December 2007 Deloitte Touche Tohmatsu ranked m.Net as one of the fastest growing technology companies in Australia.</p>
<p>Telstra media contact: m.Net Corporation media contact:
Peter Taylor Cathryn van der Walt for Shuna Boyd PR
0439 031 996 0402 327 633</p>

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