Companies that rely on unlicensed copies of Windows are more likely to experience system failures and lose customer data, Microsoft said yesterday, citing a company-sponsored report.
According to the research, which was conducted by the Harrison Group but paid for by Microsoft, midsize companies -- those with more than 24 PCs and fewer than 500 -- were 43 percent more likely to have had a critical system failure lasting more then 24 hours if they used unlicensed Windows.
Those businesses were also 28 percent more likely to lose customer data and 73 percent more likely to lose their own data than companies exclusively using licensed copies of Microsoft's software.
The Harrison Group reached those conclusions after interviewing IT professionals and business people at nearly 1,600 companies in the US, the UK, China and Brazil. Of the companies included in the survey, Harrison Group said 690, or 43.7 percent, were using fully-licensed software while 890, or 56.3 percent, ran some unlicensed software.
Microsoft used the report to defend Windows Genuine Advantage (WGA), its antipiracy program that at times has come under fire from users.
In an entry to the company's WGA blog, Alex Kochis, a Microsoft senior product manager, trumpeted the results. "Not surprisingly, companies that have more counterfeit software in their environment tend to have more IT related problems," Kochis said.
Michael Cherry, an analyst at Directions on Microsoft, agreed with Kochis, up to a point. "In principal, I kind of get the point that they're making," Cherry said. "If you're using non-genuine [Windows], there's a high likelihood that whoever put it on the media slipped other things into the code Actually, I would be surprised if there wasn't something slipped in. So I have no problems with that premise."
But Cherry remained cautious of the report. "I'm nervous about this because Microsoft paid for it," he said. "But who else, really, would study this?"
This is not the first time that Microsoft has linked unlicensed copies of Windows to negative side effects, including the potential of pirated copies containing malware, either by design or through an oversight on the part of the counterfeiter.
Even so, Microsoft has continued to tweak WGA. Last month, for example, it announced an update for Windows XP Professional users that will make the nagging about non-genuine software more prominent.
The full Harrison Group report can be obtained at Microsoft's site (download PDF).