IT solutions provider Brennan has won a three-year, $2 million outsourcing contract for international hotel group Accor Hotels, as preferred IT support and project services partner.
The contract, secured in a competitive tender, means Brennan will provide Accor Hotels with access to all-year-round remote Service Desk support, proactive remote server monitoring and regular onsite maintenance.
The technology solutions provider will also be engaged throughout the contracted period for a range of IT infrastructure projects, which as Accor's general manger for IT services, Paul Smith, explains, are part of the company’s proposed infrastructure upgrade plans.
“With the tourism industry taking a hit, the accommodation and hospitality industry is under pressure to drive greater value from all business investments," Smith said.
"Information technology in particular, is an area where we are keen to demonstrate efficiency and cost savings."
Brennan general manager of sales and marketing, Stephen Sims, says the challenge was to reduce cost of support whilst at the same time increase the service levels.
“By introducing proactive server monitoring we are able to quickly identify and fix many of Accors’ IT issues, in many cases, before Accor notices a problem. This reduces the amount of time required for an engineer on site and therefore reduces the total cost of service,” Sims said.
Both companies are keen to create a partnership that fosters greater efficiency and collaboration between both IT teams.