The local IT services market has gained another competitor with the arrival of Indian outsourcing firm Zensar.
During a visit Australia to meet clients and officially launch the company presence here, Zensar CEO Dr Ganesh Natarajan spoke with Computerworld about building a services and innovation practice.
Zensar has already been doing work with local companies through Fujitsu, but is now ramping up its own operations with offices in Sydney and Melbourne.
“Australia is a new story for us,” Natarajan said. “We have been doing work with Fujitsu for about three years and we see Australia as a strategic market and development centre location.”
Natarajan met with the University of Wollongong ICT Research Insitute to discuss the prospect of partnering with it for R&D.
“I want to start an innovation and technology centre here with developers,” Natarajan said. “Our application Solution Blueprint is a framework that integrates development centres so we can have consultants in different countries working on the same project.”
Zensar is part of a larger $3 billion enterprise in India. The company is nine years old, employs some 5000 people, services 285 companies and has revenues of $US200 million.
About 30 per cent of Zensar’s revenue comes from enterprise applications, particularly the Oracle services space.
“Oracle was our stronghold from the beginning and we compete with Wipro and Infosys,” Natarajan said.
Zensar’s Oracle clients include EA and Cisco Systems with which it is building a global e-commernce system.
“In the Oracle space we are as competent as anyone [and] have 800 Oracle professionals,” Natarajan said, adding the company is growing at around 20 per cent a year.
“Long-term relationships have moved from cost to process improvement [and] people are expecting a lot more value. The current trend is to do things significant better.”
Local companies using Zensar services include Jetstar, Goodman Fielders, Suncorp Metway, ResMed, AlphaPharm, and ANL.
Natarajan said Zensar is also looking to partner with local companies to fill any gaps in its service portfolio.