Serena Lean BPM speeds up Australian Sports and Anti-Doping Authority
- 01 September, 2009 11:30
<p>“ASADA’s daily operations generate enormous volumes of data so we were looking for a flexible and reliable solution that we could quickly integrate into our own environment with minimum amount of disruption,” Mr. Craig Gilmore network infrastructure manager at ADASA said. “The Serena solution ticked all the boxes, it offered ease of implementation plus simple integration into the existing environment and from a corporate point of view it complied with all the strict government requirements</p>
<p>ASADA’s staff in their 4 national offices are able to access Serena online to log an IT complaint or submit an issue. Because this goes directly through the software, ASADA’s IT department is able to eliminate the time spent logging-in and following up on requests. This allows them to quickly pick up and facilitate the request and trace the job online, resulting in more accurate information, less confusion and faster response times.</p>
<p>According to Gilmore, this single source of information has greatly improved the efficiency of the IT department, reducing the time required for the Help Desk to respond and fix any problems. Additionally, if it is a recurring problem, the technician can use Business Mashups to immediately refer to the previous request and quickly identify the problem.</p>
<p>“I saw a demonstration of the latest version of Serena Business Mashups and it was awesome,” Gilmore said.” I can see its potential through all ASADA departments and I have already experienced the advantages of being able to complete and get approval of a training form online. This in itself has reduced the turnaround time through the various departments from 1 week to 1 hour.”</p>
<p>Serena Software Managing director Australia and New Zealand, Mr. John Hummelstad, said, “ASADA understands the benefits of using Serena’s Business Process Mashups to deliver complete control and transparency among all stakeholders across the organisation. We are delighted to be working with ASADA and will continue to help them implement additional programs through Serena Lean BPM.”</p>
<p>About Australian Sports Anti-Doping Act
ASADA is an Australian Government organisation established in 2006, as a result of the Government’s commitment to strengthen its Tough on Drugs in Sport Strategy.
ASADA is an integrated anti-doping organisation with functions outlined in the Australian Sports Anti-Doping Authority Act (2006) and the Australian Sports Anti-Doping Authority Regulations (2006).</p>
<p>About Serena Software, Inc.
Serena is a privately owned company, headquartered in Redwood City, California, with 29 offices in 14 countries and more than 800 employees. Serena provides software on premise and on demand to over 15,000 customers including 96 of the Fortune 100. Serena enables teams of programmers to become more efficient by standardizing and automating development processes across both mainframe and distributed environments. Serena enables IT business analysts and power users to improve productivity with a new generation of Web 2.0 tools to build Business Mashups. Serena Business Mashups can be used to automate common, everyday processes; they are visual and do not require coding. Serena also enables IT executives to gain visibility into their projects, resources and costs – CIOs should have access to the same quality of information about IT as the CFO has about Finance. For more information on Serena, visit http://www.serena.com.</p>