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Verint Witness Actionable Solutions’ Impact 360 Software Becomes SAP-Endorsed Business Solution

  • 27 October, 2009 11:44

<p>Verint® Systems Inc. today announced that its Impact 360® Workforce Optimization (WFO) software from Verint® Witness Actionable Solutions® is now an SAP-endorsed business solution. Comprised of quality monitoring and recording, workforce management (WFM), performance management and eLearning software, the solution endorsed by SAP AG is complementary to SAP® software offerings, developed in accordance with SAP development guidelines, and provides additional choices and flexibility for businesses running SAP applications. Verint worked closely with SAP to deliver out-of-the-box integration between its solutions and SAP’s, eliminating the need for custom integration. As part of the agreement between Verint and SAP, both companies will share technology and product roadmaps.</p>
<p>With this endorsement, Verint brings its preferred enterprise-contact center workforce optimization software to SAP’s global customer base.</p>
<p>With investments in solutions from both SAP and Verint, organizations’ contact centers can take a renewed approach to customer relationships. By leveraging the power of the SAP Customer Relationship Management (SAP CRM) application and Verint’s Impact 360, companies can more fully enhance customer experiences, maximize collaboration, improve customer retention and gain access to information, as well as instill a structured customer-centric approach to business operations and customer care.</p>
<p>“Verint Witness Actionable Solutions is now among an elite group of vendors with solutions endorsed by SAP, and as such, we’re delighted to be both building our business in new markets, while extending deeper into others with the reach of our WFM and WFO solutions,” says John Bourne, senior vice president, global channels and alliances, Verint Witness Actionable Solutions. “Our organization has built its business and reputation as the market leader in unified, analytics-driven, enterprise-enabled WFO solutions for customer service operations. Through our SAP-endorsed business solutions, we can make available a unique, broader set of business applications and services designed to help companies with their focus around and drive toward service excellence and customer centricity.”</p>
<p>Through a WFO strategy and solution set, organizations can run more efficient operations, creating more loyal customers and driving more profitable business outcomes. The software helps companies gain unprecedented visibility into customer service processes, workforce performance and customer intelligence. It applies actionable intelligence from customer care operations to make better, faster decisions that impact enterprise revenue, costs, compliance, customer loyalty and competitive advantage. And it helps enhance employee skills, satisfaction and retention. With Impact 360, organizations can transform customer service from a detached business function into a strategic enterprise asset.</p>
<p>SAP CRM enables collaboration and provides agents with access to the appropriate information by working in conjunction with Impact 360 Workforce Management—part of the WFO solution or available as a stand-alone packaged offering—which helps forecast and schedule agents with the right skills at the right times, for example. Organizations leveraging both solutions are better positioned to maximize their customer service improvement opportunity and realize a more efficient ROI.</p>
<p>“By endorsing solutions such as Impact 360 from Verint, SAP continues to build its ecosystem, support our customers’ businesses, drive new levels of collaboration, and provide additional choices and flexibility to our customers,” said Jujhar Singh, senior vice president, CRM Product Management and Global Strategy, SAP. “The use of the endorsed solution from Verint with SAP solutions will enable our interaction center customers to improve productivity and accelerate delivery of innovative products to market while lowering total cost of ownership.”</p>
<p>About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the leader in analytics-driven workforce optimization software and services. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360® Workforce Optimization suite is the industry’s most unified solution set—featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.</p>
<p>About Verint Systems Inc.
Verint® Systems Inc. (VRNT.PK), headquartered in Melville, New York, is a leading provider of Actionable Intelligence® solutions for an optimized enterprise and a safer world. Today, more than 10,000 organizations in over 150 countries rely on Verint solutions to perform more effectively, build competitive advantage and enhance the security of people, facilities and infrastructure. Visit us at our website www.verint.com.</p>
<p>Verint Forward-looking Statement
This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see the Company's Current Report on Form 8-K filed with the Securities and Exchange Commission on September 10, 2007, as supplemented by our Current Reports on Form 8-K filed on November 5, 2007, January 16, 2008, and April 9, 2008 and the Form NT-10Q filed on September 9, 2009. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.</p>
<p>SAP Forward-looking Statement
Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP's future financial results are discussed more fully in SAP's filings with the U.S. Securities and Exchange Commission ("SEC"), including SAP's most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.</p>
<p>VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, EYRETEL, BLUE PUMPKIN SOFTWARE, BLUE PUMPKIN, the BLUE PUMPKIN logo, EXAMETRIC and the EXAMETRIC logo, CLICK2STAFF, STAFFSMART, AMAE SOFTWARE and the AMAE logo are trademarks and registered trademarks of Verint Systems Inc.</p>
<p>SAP and all SAP logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries.</p>
<p>Other trademarks mentioned are the property of their respective owners.</p>
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