Westpac recovers from outage

The bank has resolved its IT issues and services are back up and running

Westpac has managed to recover its IT systems following a glitch this morning that resulted in the outage of its online banking services and numerous ATM and EFTPOS facilities.

A Westpac spokesperson told Computerworld Australia that following the recovery of it ATM and EFTPOS services earlier today, customers can now access their online banking as well.

“Online banking is being progressively rolled out this afternoon; we’re not saying that it’s back up and running 100 per cent but it is being rolled out as capacity comes back online,” the spokesperson said.

“You may not get in the first time but you will get in. I would say by the end of the day we should be back to normal.”

The meltdown of the bank’s systems was due to a faulty air conditioner in its data centre that caused a server outage.

The bank has also experienced issues with its online banking portal in recent weeks.

Follow Chloe Herrick on Twitter: @chloe_CW

Follow Computerworld Australia on Twitter: @ComputerworldAU

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