Sony PSN Australia customers spared service changes

Gamers in North America asked to agree to new terms of service before signing into network

Australian customers of Sony PlayStation Network (PSN) won't be asked to sign new terms of service (TOS) agreement bought out in North America which waive gamers' right to sue Sony PSN in the event of a future security breach.

The company amended its terms and conditions this month, with users in the US and Canada being asked to sign the TOS when they log into the PlayStation Network. However, customers can opt of the agreement in the next 30 days.

This change follows a number of attacks on the PSN network earlier this year where an estimated 100 million customers had their account details compromised.

In response, a Sony Australia spokeswoman said that as Australia was part of Sony Europe there was no change for Australian customers.

"This updated agreement is designed to benefit both the consumer and the company by ensuring that there is adequate time and procedures to resolve disputes," she said.

"There is also a section of the TOS that educates users on how they can opt out of this portion."

The new clauses — 'Binding Individual Arbitration' — state that "any Dispute Resolution Proceedings, whether in arbitration or court, will be conducted only on an individual basis and not in a class or representative action or as a named or unnamed member in a class, consolidated, representative or private attorney general action".

Customers that want to opt out will have to send a letter to Sony's Los Angeles headquarters in the US; they will then be able to keep their right to file a class action lawsuit.

In August, PSN Australia customers received an email that offered them a free year-long trial of a range of CSIdentity's anti-fraud services but added that they may be asked to pay for their own account and identity security in 12 months' time.

Follow Hamish Barwick on Twitter: @HamishBarwick

Follow Computerworld Australia on Twitter: @ComputerworldAU

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