iiNet subsidiary Internode has taken out 'home ISP of the year' in the Roy Morgan Research Customer Satisfaction Awards for the second year running.
Internode topped the survey for nine months of last year. Fellow iiNet subsidiary Westnet and Internode's parent company took out the award for the other three months.
The Telecommunications Industry Ombudsman annual report issued in late October revealed a more than 26 per cent drop in complaints lodged with the TIO about Internode's parent company, iiNet, in the period July 2011 to June 2012, compared to the prior 12 month period
iiNet was crowned home phone provider of the year; Virgin Mobile topped the mobile phone provider category.
The awards are based on monthly surveys of 50,000 Australians by Roy Morgan Research.
iiNet revealed today a 122 per cent jump in profit, with the company's acquisition of Internode and TransACT in the ACT having helped boost its bottom line.