Westpac online, mobile banking down

The bank says it is working to restore services as soon as possible

Westpac Australia has confirmed that it is experiencing issues with online and mobile banking.

A Westpac spokeswoman told Computerworld Australia that it is currently investigating the issue and is working to restore services as “soon as possible”.

“We sincerely apologise to customers for this interruption and will continue to provide regular updates on social media forums,” she said.

Westpac has tweeted that customers can continue to visit branches and access ATMs and Eftpos services.

“Our customers won't incur any additional fees as result of making payments through branches due to this issue,” read its latest tweet.

In March 2013, Westpac customers were targeted with a hoax email and website.

The email, which pretended to be from Westpac Online Banking, was sent to some customers with the following message:

"Within Westpac latest security checks, we recently discovered that today there were three incorrect login attempts to your account. For your safety, Westpac set your account status to limited.”

Follow Hamish Barwick on Twitter: @HamishBarwick

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