Qantas has warned customers to be wary of a fake e-ticket itinerary and receipt email currently circulating.
A Qantas spokeswoman said the email contains a zip file attachment and does not provide a booking reference or details of the alleged travel itinerary.
“Our e-tickets will always appear to come from Qantas with a @qantas.com.au email address,” the spokeswoman said in a statement.
“Qantas will never ask customers to click a link to download a file about their booking from a website, including our own.”
According to the spokeswoman, it will always attach documents relating to the booking as an Adobe Acrobat PDF file that can be downloaded directly.
People who receive the email are advised not to click any links or open the zip file. Instead, they should delete the email and run regular virus scans on their computer to help protect against threats.
In December 2012, Qantas customers were targeted with seat selection fee receipts scam emails. These emails included inaccurate amounts paid for selection and an attachment which contained malware.
Qantas subsidiary Jetstar and Virgin Australia also reported fake itineraries during December last year.
The Virgin emails were addressed from Virgin Blue and contained a PDF.zip attachment with the malicious payload.
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