Australian telecommunications retailer Allphones has rolled out a digital contract system to more than 100 stores to reduce paper usage and increase security.
The company worked with Sydney software developer Vodlo to create the system which runs on an iPad.
A contract, including the mandatory 100 point identity check, can be completed by the sales assistant in front of the customer. Photos of the identity documents are taken using the iPad iSight camera. According to Allphones, this eliminates the risk of identity theft as the customer’s ID is not taken out of sight.
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Allphones CEO Shaun Colligan said a personalised digital contract is generated from the information provided. The customer reviews the contract and agrees to the terms and conditions.
“Once signed electronically, the contract is processed as a PDF document instead of a paper printout, and sent to Vodlo’s encrypted cloud data warehouse ,Skyloud, with the identification images,” he said in a statement.
When uploaded to Skyloud, details are deleted from the iPad’s memory and a copy is emailed to the customer.
The new system will generate cost savings of 33 per cent in the first year with forecast cost savings of 66 per cent in subsequent years, Colligan said. Admin costs, for example, have been reduced due to the paperless process while customers spend less time filling in the contract.
“The new system addresses the challenges associated with the contract signing process which include adhering to strict regulations, administration costs and a poor customer experience,” he said.
According to Colligan, over 98 per cent of Allphones’ new contracts are now completed digitally.
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